A Committment to Our Young Patients and Their Families

We know that infants, children and adolescents have special needs. We will respect each child as an individual and work to meet their needs and those of their parents.

Patient Rights

We commit to you, our young patients:

• one level of quality of care throughout the hospital.
• support of family relationships, including parent, brother, sister and significant other visits.
• care right for your age and developmental needs.
• support of social and educational needs.
• recognition of different ethnic and cultural needs.
• ready availability of pastoral and spiritual support.
• information about your care that you can understand.
• review of your medical record with your doctor.
• support that you decide with your doctor about your care, including accepting or refusing care as followed by law.
• information about any care plans that include research or education. You may choose to participate or not, and should decide with your doctor and family/legal guardian.
• information about needed care after you leave the hospital.
• respect for your privacy and safety of your medical records and information.
• easy and private telephone access.
• support for your feelings, beliefs, way of life, problems and concerns.
• information to parents or responsible parties about charges and payment plans.

You are always our first concern. Please talk to us if you are troubled or need help. You may call for a Patient advocate to help you.

By working together, we can better provide for children's health needs and comfort and help with family support.

Patient Responsibilities

We ask that children and/or parents:

• tell us everything you can about how the patient is feeling, past illnesses, and anything that deals with the patient's health.
• ask questions of us when you need more information.
• tell us if you are not happy with your care.
• help plan your care and do your part of the plan.
• tell us if you see changes in how you feel or anything that may have to do with your health.
• be considerate of other patients and family members.
• respect those giving care and work cooperatively with them.
• keep appointments or call to reschedule them when necessary.
• (parents/guardians) supply insurance information and pay bills promptly so we can continue to serve you and others well.

If the doctor believes at any time that the parent or guardian is not acting in the best interest of the child, the child's health or well-being is in danger, we will work to the point necessary to protect the child.